As a current or future health care administration leader, you may be required to apply the use of statistical tools to measure performance improvement in your health services organization. As you have examined throughout this course, there are a variety of statistical tools at your disposal that will allow you to enhance your decision-making skills to enhance effective health care delivery in your health services organization. The statistical tools explored this week, such as chi-square, ANOVA, and regression, are all useful in helping you identify the association between certain causes of inefficiency as well as identify those performance improvement initiatives that have been most effective in reducing such inefficiencies. For this Discussion, review the resources for this week regarding these techniques and think about how your health services organization, or one with which you are familiar, might use these techniques in practice. , a brief description of one of the methods presented in the resources for this week and explain how it might be used as part of a performance improvement initiative within your health services organization or an organization with which you are familiar. Be specific and provide examples. Using fictitious data, demonstrate the use of this statistical method and interpret all results. What are other statistical techniques that might be useful for your example? Research By Design (2017, April 17). 12-6 One Way ANOVA in SPSS. Retrieved from Research By design (2017, April 17). 14-5 Simple linear regression in SPSS. Retrieved from


As a health care administration leader, it is essential to utilize statistical tools to measure performance improvement in a health services organization. This is because statistical tools provide valuable insights and support decision-making skills, thereby enhancing effective health care delivery. In this discussion, we will explore the use of statistical techniques, specifically chi-square, analysis of variance (ANOVA), and regression, and how they can be applied to a performance improvement initiative in a health services organization.


One statistical method that can be employed for performance improvement is chi-square analysis. Chi-square analysis is a non-parametric test used to determine the association between categorical variables. It is particularly useful when examining the relationship between two or more variables that are not normally distributed or when dealing with nominal data. The chi-square test assesses if there is a significant difference between the observed frequencies and the expected frequencies.

In a health services organization, chi-square analysis can be applied to assess the effectiveness of a performance improvement initiative aimed at reducing medication errors. For example, suppose a hospital implemented a new medication safety program designed to decrease medication errors on a specific unit. The initiative involves implementing barcode scanning technology and providing additional training for nurses. To evaluate the effectiveness of this initiative, a chi-square analysis can be conducted.

The hospital can collect data on medication errors before and after the implementation of the program. The data would be categorized into two groups: pre-implementation and post-implementation. The categorical variables would be “medication errors” (yes or no) and “time period” (pre-implementation or post-implementation). Using fictitious data, the following contingency table can be created:

Pre-Implementation Post-Implementation
Medication Errors (Yes) 20 5
Medication Errors (No) 60 80

To conduct the chi-square analysis, the observed frequencies are compared to the expected frequencies. The expected frequencies are calculated based on the assumption that there is no association between medication errors and the time period. The chi-square test statistic is then calculated, and a p-value is obtained. If the p-value is less than the predetermined significance level (e.g., 0.05), it can be concluded that there is a significant association between medication errors and the time period.

In this example, suppose the chi-square test statistic is calculated to be 11.5, and the associated p-value is 0.001. With a significance level of 0.05, the p-value of 0.001 suggests a significant association between medication errors and the time period. Therefore, it can be concluded that the performance improvement initiative has had a significant impact on reducing medication errors.

Other Statistical Techniques

While chi-square analysis is useful for examining the association between categorical variables, other statistical techniques can also be employed to support performance improvement initiatives. In the medication error example, additional statistical techniques that might be useful include analysis of variance (ANOVA) and regression.

ANOVA can be used to assess if there is a significant difference in medication error rates across different units or departments within the hospital. This can help identify specific areas that might require additional attention or resources in terms of performance improvement. For example, if ANOVA indicates that the medication error rate is significantly higher in the emergency department compared to other units, targeted interventions can be implemented to address the issue.

Regression analysis, specifically simple linear regression, can be employed to identify factors that contribute to medication errors. It can help determine the relationship between variables such as nurse workload, staffing levels, or experience, and the occurrence of medication errors. By identifying these factors, interventions can be tailored to address the specific underlying causes of medication errors.


Statistical tools, such as chi-square analysis, ANOVA, and regression, play a crucial role in measuring performance improvement in health services organizations. Using these techniques, organizations can identify associations between variables, evaluate the effectiveness of interventions, and pinpoint areas that require further attention. In the medication error example, chi-square analysis can be employed to assess the effectiveness of a performance improvement initiative, while ANOVA and regression can provide additional insights into factors contributing to medication errors. By utilizing these statistical techniques, health care administration leaders can make informed decisions to enhance the overall quality of care within their organizations.