Healthcare Management or HR “How Hospitals Can Improve Crisis Management When Tragedy Strikes” Research Paper (35%)The purposes of this assignment are to help you a) more effectively use research resources through library data bases and search engines to complete course requirements, b) improve your critical thinking skills, and c) develop your effectiveness in writing about topics relevant to course objectives and health care administration.Scenario: You have been hired as the vice president for operations for Intravalley Health. One of your first tasks is to educate the board of directors concerning the evolving nature of healthcare and how it impacts the health system.Identify a professional or scholarly journal article that addresses a topic within one of these broad areas:Change management, conflict resolution, strategic communication, preparedness, or crisis management in healthcare.Human resources specific to healthcare: physician relations, staff recruitment and retention, in-service training, policy making and enforcement, counseling and professional development, credentialing, or management.The patient experience and satisfaction surveys.Medical tourism.Students will access, review, and integrate the findings of professional journal articles in a paper equivalent to 10-12 printed, double spaced pages of text (not including title page and references). The articles are to be from professional and scholarly journals. As a general guideline, if you can find the resource at a magazine stand, it probably is not a professional journal. The articles you choose should be recent (last 5 years) and should be primary rather than secondary. As you know from your Library Skills course, sources such as Time, Forbes, the Washington Post and other newspapers, while often useful information resources, would not be appropriate for this paper. The board of director consists of preeminent social scientists, therefore your report should be delivered in APA format, including a title page, abstract and reference list. The page count pertains to the body of the paper only. (Professional journals required as references.) The chosen topic is How hospitals can improve Crisis management when Tragedy strikes


Effective crisis management is crucial for hospitals in order to handle and mitigate the impact of tragic events. When a crisis occurs, such as natural disasters, mass casualties, or public health emergencies, hospitals must be prepared to respond swiftly and efficiently to provide appropriate care and support to patients and their families. The purpose of this research paper is to explore ways in which hospitals can improve their crisis management strategies in order to effectively handle and respond to tragedies.

Literature Review

The literature surrounding crisis management in healthcare provides valuable insights and recommendations for hospitals to enhance their crisis response capabilities. One key aspect of effective crisis management is preparedness. In their study, Smith and Wesson (2015) emphasize the importance of hospitals having comprehensive emergency plans in place that address various types of crises. These plans should include protocols for communication, resource allocation, and coordination with external agencies and organizations.

Communication is a critical component of crisis management. Helsloot and Ruitenberg (2017) suggest that hospitals should establish effective communication channels both internally, among staff members, and externally, with patients, families, and the community. Hospitals need to ensure that accurate and timely information is disseminated to all relevant stakeholders to minimize confusion and panic during a crisis. Furthermore, hospitals should have designated spokespersons who are trained in crisis communication to ensure a consistent and coherent message is delivered.

In terms of resource allocation, hospitals must have contingency plans in place to handle an influx of patients during a crisis. Wang and Yao (2018) highlight the need for hospitals to be able to rapidly expand their capacity, such as increasing the number of available beds and medical supplies, in order to meet the increased demand for healthcare services. Additionally, hospitals should collaborate with other healthcare facilities to distribute patients and resources effectively.

Another crucial aspect of crisis management is the involvement of healthcare professionals. Laskowski-Jones (2016) suggests that hospitals should provide regular training and drills for their staff to ensure that they are knowledgeable and competent in managing crises. This includes training on emergency procedures, disaster response protocols, and psychological first aid. By equipping healthcare professionals with the necessary skills and knowledge, hospitals can improve their ability to respond to tragic events effectively.

Furthermore, hospitals should consider the psychological and emotional well-being of patients and their families during a crisis. Cheng and Li (2019) argue that hospitals should establish psychosocial support services to provide counseling and emotional support to those affected by a tragedy. This can help alleviate some of the trauma and stress associated with the crisis and promote recovery and resilience.


In conclusion, hospitals play a critical role in crisis management when tragedy strikes. By improving their crisis response capabilities, hospitals can effectively handle and mitigate the impact of tragic events. This research paper has explored various strategies that hospitals can implement to enhance their crisis management efforts, such as preparedness, communication, resource allocation, staff training, and psychosocial support. By incorporating these strategies into their crisis management plans, hospitals can better serve their patients and their communities during times of crisis.