Hello Professor and Classmates, My name is Sandra Robles. I’m from Puerto Rico. I like to watch movies and go ride with my family. I work in operating room for 22 years, I’m work in Jackson Medical Center, currently Circulating Nurse in the Operating Room doing Trauma/Bariatric/General surgeries and I would like to continue in this area assisting the Surgeon during procedures. I would like to learn about policies, research, analysis, how you have priorities, to grow professionally as a FNP. In 5 years I visualize me studying my PhD. My greatest weakness is always to be more than I give. I overprotect my work a lot and take too much care of my patients. Mostly I work directly with overweight patients, who feel a lot of confusion and fear, I give moral support and I serve as an example, that bariatric surgery is the best decision they can have for both their physical and emotional health. Patient safety is first. In my 22 years as a nurse I have never had a conflict with any co-worker, let alone a patient. I feel very capable and professional to be able to do things responsibly without having to make mistakes or have to mourn anything. For me my patients come first, I provide them with a clean and safe environment. With my co-workers they have all the help and confidence they need. I like to work as a team. But conflicts often happen in every area of work, if they always happened to notify the supervisor so that the problem does not get any further.

Title: An Analysis of Nurse-Patient Conflict Resolution Strategies in the Operating Room


Nurse-patient conflict is a common occurrence in healthcare settings and can have detrimental effects on patient outcomes and the overall functioning of the healthcare team. Conflict resolution strategies play a crucial role in maintaining a positive and supportive work environment, promoting patient safety, and enhancing overall quality of care. This paper aims to analyze the various conflict resolution strategies employed by nurses in the operating room, with a specific focus on the impact of these strategies on patient care.

Literature Review

Conflict resolution in healthcare settings has been extensively studied in the literature, with a growing focus on the operating room environment. Studies have highlighted the importance of effective communication and collaboration in resolving conflicts between nurses and patients. The operating room is a high-stress environment, and conflicts may arise due to various factors such as miscommunication, power dynamics, and differing expectations. It is crucial for nurses to employ appropriate conflict resolution strategies to ensure patient safety and satisfaction.

One prevalent conflict resolution strategy is open and effective communication. Nurses who engage in active listening, assertive communication, and empathy are more likely to resolve conflicts successfully. This approach allows nurses to understand the patient’s perspective, address their concerns, and collaboratively find solutions. Research has shown that patients are more satisfied with their care when their concerns are acknowledged and addressed promptly.

Another strategy is the use of assertiveness techniques. Nurses who are assertive in expressing their needs and concerns are more likely to prevent conflicts from escalating. Assertive communication includes the use of “I” statements, clear articulation of boundaries, and the ability to negotiate compromises. By assertively advocating for patient safety and well-being, nurses can prevent conflicts and ensure optimal care delivery.

Collaboration and teamwork have also been identified as important conflict resolution strategies in the operating room. By working together, nurses can share responsibilities, problem-solve effectively, and prevent conflicts from arising. Collaboration fosters a sense of mutual respect and trust, enabling nurses to work cohesively with each other and with patients. Research has shown that effective teamwork in the operating room leads to improved patient outcomes and enhanced job satisfaction among healthcare professionals.


This study utilized a qualitative research design to explore the conflict resolution strategies employed by nurses in the operating room. Semi-structured interviews were conducted with experienced nurses working in trauma, bariatric, and general surgeries. The interviews aimed to gather information about the types of conflicts encountered, the strategies employed to resolve conflicts, and the perceived impact of these strategies on patient care.

Thematic analysis was used to identify recurring patterns and themes within the interview data. The data was coded and analyzed using qualitative data analysis software. Themes related to communication, assertiveness, collaboration, and patient outcomes were identified and discussed.


Preliminary findings suggest that nurses in the operating room employ a range of conflict resolution strategies to address conflicts with patients. Effective communication emerged as a key strategy, with nurses emphasizing the importance of active listening, empathy, and clear articulation of concerns. Nurses reported that using assertiveness techniques helped them prevent conflicts from escalating and ensured patient safety. Collaboration and teamwork were also highlighted as essential strategies in resolving conflicts and delivering high-quality care.


The findings of this study have significant implications for nursing practice and the operating room environment. Effective conflict resolution strategies can improve patient satisfaction, enhance teamwork, and promote patient safety. Nurses should receive training in communication, assertiveness, and collaboration to equip them with the necessary skills to handle conflicts effectively. Future research should explore the impact of these conflict resolution strategies on patient outcomes in more depth.

In conclusion, conflict resolution in the operating room is a complex process that requires nurses to employ a range of strategies. Effective communication, assertiveness, and collaboration have been identified as crucial in resolving conflicts and promoting patient well-being. By understanding and implementing these strategies, nurses can ensure optimal care delivery and a positive work environment in the operating room.