In this written assignment, you have the opportunity to share your thoughts about how to deliver client-centered culturally competent care and work collaboratively with others. Mrs. G. is a 75 year old Hispanic woman who has been relatively well all of her life. She had been married for 50 years and had five children. Her children are grown with families of their own. All but one of her children live in other states. Mrs. G.’s husband passed away last year, which was devastating for her. She had been very close to him and relied upon him for everything. He was “the life of the party” she always said and was a loving and caring man. Since his passing, Mrs. G. has continued to live in the house they shared for 35 years. In the last month, Mrs. G. has fallen twice sustaining injuries, though minimal. Her home health nurse comes weekly to check in on her. Mrs. G. likes her very much and wishes she could come more often. Mrs. G.’s daughter who lives in the next town over, has been worried and decided with the urging of her siblings and the doctor to start looking for an assisted living facility for her mother. She found one last week and talked with the Director who said she would be happy to help in whatever way was best. The daughter decided to tell her mother that it was time for her to move, so she can be cared for and be safe. When she told her mother, Mrs. G. cried and said, “This will not happen ever. I plan to stay in this house of loving memories for the remainder of my life.”


Delivering client-centered culturally competent care is essential in providing effective healthcare services to diverse populations. In the case of Mrs. G., a Hispanic woman, understanding her cultural background, values, and preferences is crucial in developing a collaborative approach to address her care needs. This assignment aims to discuss strategies for delivering client-centered care while working collaboratively with others in Mrs. G.’s case.

Cultural Competence and Client-Centered Care

Cultural competence refers to the ability of healthcare providers to understand, respect, and respond to the diverse cultural backgrounds and needs of their patients. It involves awareness, knowledge, and skills that enable healthcare professionals to provide appropriate and effective care to individuals from different cultures (Purnell, 2013). Client-centered care, on the other hand, emphasizes the importance of involving patients in their own care decisions, respecting their autonomy, and tailoring healthcare services to their unique needs (Epstein, Street, 2007).

Understanding Mrs. G.’s Cultural Background

As Mrs. G. is a 75-year-old Hispanic woman, it is crucial to consider the cultural norms, values, and beliefs that may influence her perception of healthcare and decision-making. In Hispanic cultures, family plays a central role, with strong intergenerational ties and interdependence. Respect for elders and valuing their autonomy is often emphasized (Purnell, 2013). In Mrs. G.’s case, her resistance to leaving her house may be rooted in her cultural background, as it holds sentimental value and represents her connection to her late husband and cherished memories.

Collaborating with Family Members

To deliver client-centered care to Mrs. G., it is vital to engage and collaborate with her family, as they play a significant role in decision-making and providing support. Mrs. G.’s daughter, who initiated the search for an assisted living facility, should be involved in the care planning process. By establishing open communication, healthcare professionals can understand the family’s concerns, address their questions, and provide information about potential alternatives that align with Mrs. G.’s wishes (Crist, Tanner, 2003). Collaborating with the family can help ensure that decisions are made collectively and in the best interest of Mrs. G.

Applying Cultural Competence in Care Delivery

To deliver culturally competent care to Mrs. G., healthcare professionals should employ various strategies. Firstly, they should demonstrate respect for Mrs. G.’s autonomy and decisions, acknowledging her desire to remain in her home. Understanding the cultural values of independence and self-determination in Hispanic cultures can help inform discussions and negotiations regarding alternative care options (Galanti, 2015).

Secondly, healthcare professionals should engage in culturally sensitive communication. This involves using appropriate language and terminology, providing interpreters if necessary, and acknowledging and addressing potential language barriers (Purnell, 2013). In Mrs. G.’s case, ensuring that all communication is clear, understandable, and culturally appropriate can facilitate effective dialogue and decision-making.

Thirdly, healthcare professionals need to recognize and address potential biases or stereotypes that may influence their approach to care. Cultural humility, which involves self-reflection, awareness of personal biases, and ongoing learning, can help healthcare professionals provide respectful, non-judgmental care (Tervalon, Murray-Garcia, 1998). By examining their own beliefs and values and understanding the impact of culture on health beliefs and practices, healthcare professionals can provide care that is sensitive and appropriate to Mrs. G.’s needs.


In conclusion, delivering client-centered culturally competent care requires an understanding of the individual’s cultural background, values, and preferences. In Mrs. G.’s case, it is important to collaborate with her family, respect her autonomy, and engage in culturally sensitive communication. By applying cultural competence and a client-centered approach, healthcare professionals can ensure that Mrs. G.’s care needs are met while respecting her cultural beliefs and preferences.