1. The type of conflict described in this case study is a resource allocation conflict. Nurse Menovich and Nurse Salee are both competing for the limited resource of new RN positions.
2. Nurse Menovich is using a competitive conflict management strategy or mode to get all of the RN positions. She is determined to prove why her unit needs the positions more than Nurse Salee’s unit and is willing to do whatever it takes to obtain the positions for her unit. This approach is centered around self-interest and winning the resource allocation competition.
3. Nurse Salee can utilize several conflict resolution strategies to engage in a win-win situation. A win-win situation would involve finding a mutually beneficial solution for both Nurse Menovich and Nurse Salee’s units. Here are a few strategies Nurse Salee could consider:
a) Collaboration: Nurse Salee can discuss with Nurse Menovich the needs and priorities of both units and work together to find a solution that accommodates both. By actively seeking input from Nurse Menovich and being open to compromise, they can try to find a way to benefit both units.
b) Problem-solving: Nurse Salee can propose alternative solutions that address the concerns of both units. This could involve suggesting different ratios or approaches to increasing the skill mix that may be more feasible for both units.
c) Negotiation: Nurse Salee can engage in negotiations with Nurse Menovich to find a middle ground that satisfies both parties. This may involve finding a compromise, such as dividing the new RN positions between the two units or identifying other resources that can be allocated to Nurse Salee’s unit to meet their needs.
d) Seek third-party mediation: If Nurse Salee is unable to reach a resolution through direct communication with Nurse Menovich, they could seek the assistance of a neutral third party, such as a supervisor or mediator, to facilitate the resolution process. A mediator can help guide the discussion, encourage open communication, and assist in finding a mutually agreeable solution.
It is important for Nurse Salee to approach the conflict resolution process with a mindset focused on collaboration and finding a solution that takes into consideration the needs and concerns of both units. By utilizing effective conflict resolution strategies, Nurse Salee can aim to achieve a win-win outcome where both units receive an allocation of the new RN positions that meets their respective needs.
