Janice Menovich, a nurse manager on an oncology unit, is trying to increase the skill mix from 50% registered nurses (RNs) to 62% RNs. Nurse Menovich believes that it is essential to have a high percentage of RNs because of the chemotherapy that they are required to administer. Jessie Salee, a nurse manager on a surgical unit, is also trying to increase the skill mix of RNs from 50% to 55%. Nurse Salee believes that it is important because of the increasing condition severity levels and decreasing time in the recovery room, especially on the 3-11 PM shift. The vice-president of nursing has announced that there will be a small increase in RN positions (approximately five new RN positions) and that she would like proposals from the managers on how to allocate the scarce resources in the best possible way. Nurse Menovich decides that she needs all five positions and writes up a detailed report, which she gives to the vice president of nursing. She makes an appointment with the vice president of nursing to follow up on the memorandum. The vice president of nursing asks Nurse Menovich whether she can negotiate for fewer RN positions so that Nurse Salee’s unit also can be allocated new positions. Nurse Menovich states that she can prove why she needs the RN positions more than Nurse Salee and that she will do what it takes to obtain the positions for her unit. 1.Which type of conflict is described in this case study? 2. What conflict management strategy or mode is Nurse Menovich using to get all of the RN positions? 3.What conflict resolution strategies could Nurse Salee use to engage in a win-win situation?

1. The type of conflict described in this case study is a resource allocation conflict. Nurse Menovich and Nurse Salee are both competing for the limited resource of new RN positions.

2. Nurse Menovich is using a competitive conflict management strategy or mode to get all of the RN positions. She is determined to prove why her unit needs the positions more than Nurse Salee’s unit and is willing to do whatever it takes to obtain the positions for her unit. This approach is centered around self-interest and winning the resource allocation competition.

3. Nurse Salee can utilize several conflict resolution strategies to engage in a win-win situation. A win-win situation would involve finding a mutually beneficial solution for both Nurse Menovich and Nurse Salee’s units. Here are a few strategies Nurse Salee could consider:

a) Collaboration: Nurse Salee can discuss with Nurse Menovich the needs and priorities of both units and work together to find a solution that accommodates both. By actively seeking input from Nurse Menovich and being open to compromise, they can try to find a way to benefit both units.

b) Problem-solving: Nurse Salee can propose alternative solutions that address the concerns of both units. This could involve suggesting different ratios or approaches to increasing the skill mix that may be more feasible for both units.

c) Negotiation: Nurse Salee can engage in negotiations with Nurse Menovich to find a middle ground that satisfies both parties. This may involve finding a compromise, such as dividing the new RN positions between the two units or identifying other resources that can be allocated to Nurse Salee’s unit to meet their needs.

d) Seek third-party mediation: If Nurse Salee is unable to reach a resolution through direct communication with Nurse Menovich, they could seek the assistance of a neutral third party, such as a supervisor or mediator, to facilitate the resolution process. A mediator can help guide the discussion, encourage open communication, and assist in finding a mutually agreeable solution.

It is important for Nurse Salee to approach the conflict resolution process with a mindset focused on collaboration and finding a solution that takes into consideration the needs and concerns of both units. By utilizing effective conflict resolution strategies, Nurse Salee can aim to achieve a win-win outcome where both units receive an allocation of the new RN positions that meets their respective needs.