NUR-630: Performance improvement and quality in health care course examine models of performance and quality improvement in health care. Learners differentiate measures of quality and learn to apply industry-standard tools and process improvement methodology to enhance safety and positively impact patient outcomes and financial performance.
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What is performance improvement?
Performance improvement is the constant study and adaptation of the functions and processes of a healthcare organization to increase the probability of achieving desired outcomes and to better meet the needs of patients.
Structuring of performance improvement activity.
A performance improvement activity is designed as a three-stage process. This process involves a physician or group of physicians learning about specific performance measures, assessing their practice using the selected performance measures, and implementing interventions to improve performance related to these measures over a useful interval of time. Furthermore, they also reassess their practice using the same performance measures.
What is organizational change?
Organizational changes refer to those changes that have a significant impact on the organization as a whole. Some forms of organizational change include major shifts to personnel, company goals, service offerings, and operations.
Four types of organizational change.
- Strategic transformational change.
- People-centric organizational change.
- Structural change.
- Remedial change.
What is quality improvement in healthcare?
Quality improvement is a systematic, formal approach to the analysis of practice performance and efforts to improve performance. There are several quality improvement models that help you to collect and analyze data and test change.
Advantages of quality improvement in healthcare.
In general, quality improvement is very crucial in healthcare since it improves efficiency, patient safety and clinical outcomes. It aims to achieve better patient outcomes by implementing the following:
· Safety.
Healthcare organizations utilize a systematic and organized approach in order to optimize care for the patients it serves and avoid harm. Moreover, they also embrace a culture of safety, quality, and transparency.
· Effective.
A healthcare organization can reduce the chances associated with failure and redundancy by improving the “process”. Therefore, the improved healthcare system is more on data-driven science rather than anecdote-driven which ensures that it delivers efficient and better-quality healthcare services.
· Patient-centered.
Improving the efficiency of executive and clinical processes in a healthcare organization results in a transition space for doctors and staff to provide responsive, respectful, and value-based care to patients.
· Proactive.
A healthcare organization that has improved its processes is able to recognize and solve new healthcare issues or problems even before they happen.
· Cost-effective.
Quality improvement processes are budget neutral. Therefore, a healthcare organization avoids the cost associated with process failure, poor outcomes, and errors. Additionally, these processes are reliable and streamlined thus it is less expensive to maintain them.
· Efficient.
Improving the process makes wasteful activities associated with equipment, supplies, ideas, and energy more obvious and makes them easier to eliminate.
What are the main objectives of quality improvement in healthcare?
The following are the main objectives of quality improvement in healthcare:
- Reducing medical errors, morbidity, and mortality
- Assisting in the development of best practice guidelines
- Improving customer satisfaction
- Ensuring the environment of care promotes safety
- Ensuring professional performance
