HIM-452: Quality Management in Health Care course teaches students how to apply quality assessment techniques, quality management tools, and performance improvement processes to recommend measures to improve quality and patient care and safety. Learners contribute to clinical information analysis through mining, exploring, and analyzing clinical data to recognize trends that demonstrate quality, safety, and effectiveness and identify best practices for the management of health care information, systems, and quality to support organizational decision making.
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What is quality management?
Quality management ensures that an organization, product, or service is consistent. Therefore, quality management in health care works to measure the health benefits of doctors’ and hospitals’ work and to improve patient outcomes.
Quality management in health care aims to reduce errors and to improve patient care. Therefore, safety and effectiveness of treatment are two of the most critical measures of quality of health care.
It has four main components: quality planning, quality assurance, quality control, and quality improvement
1. Quality planning.
The quality planning role is to create a process that will be able to meet established goals under operating conditions.
2. Quality assurance.
Quality assurance programs ensure patient and healthcare worker safety.
3. Quality control.
Quality control means ensuring that the stipulated standards are followed to the latter. It is used to determine when corrective action is required.
4. Quality improvement.
Quality improvement is the framework we use to methodically improve the ways care is delivered to patients. Processes have characteristics that can be measured, analyzed, improved, and controlled. Most importantly, quality improvement seeks better ways of doing things.
What are the obstacles to quality management?
These are some of the barriers to the provision of quality care in healthcare organizations:
- Lack of good policy for reporting errors in a healthcare organization. This process of writing reports may also be time-consuming which leaves the employee prone to making errors.
- Lack of confidentiality makes the organization members reluctant to acknowledge mistakes.
- Most organizations settle for punishing their members who make mistakes, instead of looking for the cause of the mistake and fixing it. Thus, making staff members afraid of reporting their errors.
- Quality management may overlook different ways in which different people interact which may cause problems since modern medicine involves a lot of teamwork, collaboration, and communication.
- Failing to fix weak spots in healthcare organizations and waiting to fix issues when they cause bigger problems.
Principles of quality management.
- Patient focus.
- Engagement with people.
- Process approach.
- Evidence-based decision making.
- Relationship management.
Standards used in quality management.
Ensuring medical care makes patients healthier and not causing other problems or harming them.
Ensuring the provision of medical services that benefit the patients.
The client’s preferences, needs, and values should guide all clinical decisions.
Early treatments. Delayed treatments may reduce the benefit of medical services to the patients.
Provision of quality medical services to prevent wastage of medical resources and ideas.
Provision of the same quality of medical care services to all individuals irrespective of their class, gender, ethnicity, or other personal characteristics.
Importance of quality management in healthcare.
There are several advantages of quality management in a health care organization. These advantages include:
- Reducing human errors.
- Reducing risks.
- Increasing efficiency and patient outcomes.
- Creating consistent outputs.
- Reduce training time of new staff.
- Easily upskill existing staff.
- Increasing productivity of all organization staff.